RETURNS & EXCHANGES
Full-price items may be returned within 30 days after receiving your order.
To be eligible for a return, items must be unworn or unused, in their original condition, with all original tags attached and in the original packaging. Proof of purchase is required.
Before returning an item, contact us at info@strangersociety.com and include your order number.
Return address
Stranger Society
Lutherhof 116
1216 KV Hilversum
The Netherlands
Return shipping costs
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels for standard returns or exchanges.
If you received a defective, damaged or incorrect item, please contact us first. If the issue is our responsibility, we will arrange the appropriate solution and cover the relevant return shipping costs.
Exchanges
For exchanges, return shipping costs and any shipping costs for the replacement order are the responsibility of the customer, unless the exchange is required because we sent a defective, damaged or incorrect item.
Sale and discounted items
Sale and discounted items are excluded from our voluntary extended 30-day return period. This does not affect any statutory cancellation or return rights that apply to online purchases under applicable consumer law.
EU 14-day cooling-off period
For orders delivered within the European Union, you have the statutory right to cancel or return your online purchase within 14 days after receiving it, without giving a reason, subject to legal exceptions. The customer is responsible for the direct cost of returning the goods, unless the goods are defective, damaged or incorrect.
Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are made to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions? Contact us at info@strangersociety.com.